Privacy Policy
Last updated: 16 September 2026
1. About this Privacy Policy
This Privacy Policy explains how personal information is collected and used when you visit the Follions website, make an enquiry, make a booking or otherwise communicate with us in connection with your stay.
Follions is a privately owned holiday rental property in England. The website is operated by the owners of Follions.
In this policy, “we”, “us” and “our” means the owners of Follions.
We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information we may collect
Depending on how you interact with Follions, we may collect personal information including:
Information you provide to us
This may include:
We only ask for information that is reasonably necessary for the relevant purpose.
Information collected through the website
When you use the Follions website, certain technical information may be collected automatically by the website and the services used to operate it. This may include information such as your IP address, browser type, device information and basic information about how you interact with the website.
Some of this information may be collected through cookies or similar technologies. Further information is provided in our Cookie Policy.
3. How we use your information
We may use personal information for the following purposes:
We do not currently use personal information collected through the Follions website for targeted advertising or behavioural advertising.
4. Legal basis for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may process your information where this is necessary to enter into or perform a booking or other agreement with you.
For example, we need relevant contact and reservation information to administer your booking and communicate with you about your stay.
Legal obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
This may include administering and protecting our property and business, maintaining website security, dealing with enquiries, resolving disputes and preventing fraud or misuse.
Consent
Where required, we may ask for your consent before processing personal information for a particular purpose. Where processing is based on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Bookings made through third-party platforms
Follions may also be booked through third-party accommodation platforms, including Airbnb, Vrbo and Booking.com.
Where you make a booking through one of these platforms, that platform will collect and process personal information in accordance with its own privacy policy and terms.
We may receive information from the relevant platform that is necessary to administer and fulfil your reservation and provide your accommodation.
Your use of those platforms is also subject to their respective privacy policies and terms. We recommend reviewing the privacy information provided by the platform through which you make your booking.
6. Lodgify
The Follions website and direct online booking functionality are provided using the Lodgify platform.
Lodgify may process personal information on our behalf in connection with the operation of the website, booking functionality and related services.
Where applicable, Lodgify may process information such as contact details, reservation information and information required to operate the booking process.
Lodgify's processing of personal information is subject to its own privacy documentation and contractual arrangements with its customers.
7. Payments
Where payment is made in connection with a direct booking, payment information may be processed by the relevant payment service provider.
We do not intend to retain complete payment card details ourselves.
Payment providers may process your information in accordance with their own privacy policies and applicable security requirements.
8. Sharing personal information
We will only share personal information where reasonably necessary for the purposes described in this Privacy Policy.
Depending on the circumstances, this may include sharing relevant information with:
We do not sell your personal information to third parties.
9. International transfers
Some of the service providers used to operate the Follions website or process bookings may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include relying on an adequacy decision or using appropriate contractual or other safeguards where required.
10. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Booking and transaction information may need to be retained for longer periods where necessary for accounting, tax, legal, regulatory or dispute-resolution purposes.
The precise retention period may depend on the nature of the information and the circumstances in which it was collected.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
11. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no transmission or storage system can be guaranteed to be completely secure. You should therefore take reasonable precautions when communicating personal information online.
12. Your data protection rights
Under UK data protection law, you may have rights including:
Where we process information on the basis of consent, you may withdraw your consent at any time.
These rights are subject to certain legal conditions and exemptions, so they will not necessarily apply in every circumstance.
13. How to exercise your rights
If you would like to exercise any of your data protection rights or have a question about how your information is handled, please contact:
The owners of Follions
using the contact details provided on the Follions website.
We may need to request information to verify your identity before responding to a request.
We will respond to valid requests within the timeframe required by applicable data protection law.
14. Complaints
If you have concerns about the way we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Further information about making a complaint is available from the ICO website.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Follions website, our booking arrangements, the services we use or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this policy.
16. Related policies
This Privacy Policy should be read together with our: